If you haven’t experienced our world-leading products you can purchase with confidence and enjoy a
30 Day Return Money Back Guarantee.
You have 30 days from the date the product arrives at your door, to return the goods. So take that board or kite out for a session and get stoked.
In the unlikely event that you don’t ‘get stoked’ wrap it up and send it back to us.
In the unlikely event, you want to return the product, rinse the gear with freshwater, dry thoroughly and wrap it back up in the original packaging.
Then contact customer support and inform us of your return. Give us as much detail as possible for the reason of the return. Customer support will send you the return address and other important information.
As soon as we have received your returned product, we will inform you, check for obvious damages and issue a full refund.
Unfortunately, we cannot refund return shipping charges.
- This guarantee does not apply to products purchased on run out model sales.
- This guarantee dose not apply to parcels that: A- Customer failed to take deliver of the parcel and it is returned. B- Customer failed to pay import taxes/duties and the product is returned.
- Our kites are designed to perform at their absolute best with our Control Bars and are not compatible with every Control Bar on the market. Before returning the kite we may ask you to fly the kite on a different bar or our Controller.
- The product must be shipped within 30 days from when the parcel tracking information says the product has arrived at your door.
- We cannot accept damaged goods. We believe our products are the strongest out there but they may well lose an encounter with a tree, coral reef or any other hard object. This is not our fault.
- We cannot accept the return of different size products of the same model. We suggest if you are unsure about the performance to order only one rather than a complete quiver.
- You are responsible for the correct shipping documentation and we will not be responsible for any delays.
- You need to pay costs associated with getting the returned item to the address Switch specifies.
- Return shipping must be tracked using a reliable and insured service. We reserve the right to recommend couriers.
- Lost return shipments are your responsibility.
- Items damaged during return shipment are your responsibility.
- Items received that do not meet our return criteria will be shipped back to you at your expense.
- Refunds on returned items may take up to 30 days to process after receipt of the goods. Payment will be via refund to the credit card used to make the purchase.
- This guarantee is not available to allow you to upgrade to a new model.
- We reserve the right to revoke this guarantee if we feel you are abusing this policy.
If you have any questions concerning our guarantee please contact our Switch customer support team.
We are here to help.