Warranty
Warranty

We are so confident in the quality and durability of our products that we stand behind them 100% with a free lifetime warranty.

What is covered?

Any Switch product which has a manufacturing fault, that has been purchased directly from us.



Terms & Conditions

We reserve the right to revoke this warranty if we feel you are abusing this policy.

A “lifetime” warranty means the lifetime of the original owner and that owner must have purchased the product from our website.

Before taking any actions you must contact us at warranty@switchkites.com with your claim. We will instruct you per e-mail how to proceed within 48 hours. Should we decide the item is defective we will refund the return shipping charges in form of a store credit.

Switch has taken great care selecting the highest quality materials and construction methods available. In the phase of product development, Switch extensively tests each product in many different conditions to detect and correct possible deficiencies in the construction before production begins. We also carefully inspect each product thoroughly before shipping.

Unfortunately no product is indestructible and we must exclude the following:

- Normal wear and tear
- Any rips, punctures, scratches or any other damage caused by foreign objects
- Sun/UV, water, sand and wind affected degradation
- Damage caused by misuse, hard crashes/impacts, abuse, neglect and user error
- Damage caused by assembly or set up error
- Damage caused by anything other than defects in material or workmanship

This warranty is void if:

- any modification or alteration has been made to the product
- the product has been previously repaired
- non Switch products were used and resulted in the failure

Should a product found to be defective by us, in its sole discretion, we will decide to either repair or replace the defective item. We are not responsible for any other expenses or damages sustained as a direct consequence.

In case of a replacement we may not be able to guarantee the identical product due to stock availability.

Please contact us at warranty@switchkites.com for any further questions or concerns you might have.

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