Terms and Conditions

Inverno Trading Limited (“SwitchKites”, “we”, “our”, “us”) is the owner of the Switch Kiteboarding online shop website.

Terms of use agreement

The use of this website is governed by the policies, terms and conditions specified below. Please read them carefully. By using the website you have accepted these terms and conditions. Your submission of an order to Switch Kiteboarding indicates acceptance of these terms and conditions. These terms and conditions shall supersede any subsequent terms and conditions included in any purchase order, whether or not such terms and conditions are signed by SwitchKites.

SwitchKites reserves the right to make changes to this website terms and conditions and privacy policy at any time.

Order acceptance

Your electronic receipt or order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We will check the information you give us for validity, by verifying your method of payment, billing and shipping details prior to fulfilling the order.

We may require additional verifications or information before accepting any order. Switch Kiteboarding is a seller to end user customers and does not accept orders from dealers, exporters, wholesalers, or other customers who intend to resell the products offered by SwitchKites.

SwitchKites reserves the right at any time after receipt of your order to accept or decline your order for any reason. Switch Kiteboarding reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item.

Your Credit Card/Debit Card, DPS or PayPal account will be refunded in the event that your order is not accepted.

Stock levels displayed to you are accurate at the last known UPDATE IGNORE; stock availability is subject to change. If we are unable to fulfil your order we will contact you as soon as possible.

Liability

By using this website, you agree that the use of this website is at your sole risk. Switch Kiteboarding is not liable for any losses or damages caused by this website or any website linked to or from this website.

Delivery

The delivery times provided by Switch Kiteboarding are estimates only. Switch Kiteboarding will not be held accountable for late deliveries or damage relating to late deliveries.

In the event that multiple items are ordered, part deliveries may be made where stock is not available. Please ensure you enter the correct delivery address. Switch Kiteboarding cannot be held responsible for incorrectly entered delivery addresses.

International custom charges

Some international orders may incur a customs or import duty charge. Switch Kiteboarding do not have any control over these charges or unable to advise what they will be, as it is based on your own countries regulations and compliances. For more information please contact your local customs office. Any charges incurred are to be paid by the customer on delivery of the order.

Acceptance of orders

The buyer is responsible for inspecting the goods for fault and notifying us within 5 working days of receiving the goods should there be a fault.

Pricing

Prices are subject to change without notice. Switch Kiteboarding reserves the right to revoke any stated offer and correct any pricing errors including after an order has been submitted and whether or not the order has been confirmed and your credit card charged.

There may be duties and taxes added to your package by the destination country. You will be responsible for these upon delivery and are not included in your order total. All credit cards are charged in the currency as shown in the online shop. Your credit card company or bank may add additional charges which you are liable for. Please check with your credit card company or bank before your purchase.

Refunds and Returns

SwitchKites will exchange or refund your purchased items provided the items are still sealed in their original packaging or are eligible for return through our 100% Satisfaction Guarantee offer. Unfortunately we cannot accept opened,  unpacked or unused items. Refunds and exchanges are not available on free promotional or sale items. Exchanges can be made 1 week from the date of purchase.

Refunds and Returns require a RAN (Return Authorization Number) in advance.  This number must be clearly displayed on the outside of the package. All items must be posted in their original shipped condition within 7 days of the RAN being issued.

To apply for a RAN send a short concise email outlining your case to warranty@switchkites.com.  If approved Switch Kiteboarding will email you your RAN (Return Authorization Number) further instructions and a return address. We recommend sending returns via registered post as we do not accept responsibility for lost items. The return postage expense is your sole responsibility and Switch Kiteboarding will not reimburse you for any expenses including customs and duty charges.  

Warranty

SwitchKites products have been manufactured to the highest quality and standards. When you purchase a SwitchKite product you will be given a lifetime manufacturer’s warranty. The lifetime manufacturer’s warranty covers any material or workmanship defect. The lifetime warranty does not cover regular wear and tear or any damage caused by misuse and you must be the original owner of the product. For a full list of warranty terms and conditions please click here.

To claim your manufacturer’s warranty, email close up images and a detailed description of the fault to warranty@SwitchKites.com

Order Cancellations

SwitchKites head quarter is located in New Zealand and due to time difference we might not receive your order cancellations on time.

If notified before the goods have been dispatched, Switch Kiteboarding can accommodate for order cancellations. If the items have been shipped in some rare instances Switch Kiteboarding might be able to retrieve them from our delivery service. Switch Kiteboarding reserves the right to charge a cancellation and service fee.

Typographical Errors

In the event a product is listed at an incorrect price or with incorrect information due to typographical error, Switch Kiteboarding reserves the right to refuse or cancel any orders placed for the listed product at the incorrect price. Switch Kiteboarding reserves the right to refuse or cancel such orders whether or not the order has been confirmed and your credit card or PayPal account was charged. If your Credit Card, DPS or PayPal account has already been charged for the purchase and your order is cancelled, Switch Kiteboarding shall immediately issue a credit to your Credit Card, DPS or PayPal account in the amount of the charge.

Copyright and trademark notice

This website is owned and operated by Inverno Trading Limited. Unless otherwise specified, all materials appearing on this website, including text, web design, logos, graphics, icons and images, as well as the selection, assembly and arrangement thereof, are the sole property of Inverno Trading Limited. All software used on the website is the sole property of Inverno Trading Limited or those supplying the software. You may use the content of this website only for the purpose of shopping or placing an order on this website and for no other purposes. No materials from this website may be copied, reproduced, modified, republished, uploaded, posted, transmitted or distributed in any form or by any means without Inverno Trading Limited prior written consent. All rights expressly granted herein are reserved. Any unauthorised use of the materials appearing on this website may violate copyright, trademark and other applicable laws could result in criminal or civil penalties.

Privacy

SwitchKites will not disclose information regarding your personal details, account or transactions to any third party other than in accordance with its Privacy Policy as indicated at Privacy Policy. You hereby agree that you have read and accepted the Privacy Policy.

Links

This website may contain links to other websites that are not owned or operated by Switch Kiteboarding. You acknowledge that Switch Kiteboarding is not responsible for the operation of or content located on or through any such website.

Governing Law

The website is governed by the laws of New Zealand. When you access the website, you submit to the exclusive jurisdiction of the New Zealand courts.

Translations

The English version of these terms and conditions is the prevailing version for your purchase.

Questions

Should you have any questions, suggestions or complaints concerning your order, your purchase, these Terms and Conditions, or if you desire to contact Switch Kiteboarding for any reason, please do so by email by visiting the Switch Kiteboarding website at Contact Us

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