We ship to 95% of countries around the world.
Your order should ship with in 24 hours but can be delayed up to 48 hours due to weekends and public holidays. If it has been 3 days since you placed your order and you have not received your Shipping Update, please check your Spam box. If you still have not received our email please contact customer support.
When your order is dispatched you will be notified by email and the tracking information can be found in the Order Details in your Switch online store account. Regularly check parcel tracking to monitor your order's progress.
USA, Canada
DHL Express (2-6 working days).
Please note we have no control over custom inspections and the associated delays.
Rest of the World
DHL Express (2-6 working days).
Please note we have no control over custom inspections and the associated delays. Delivery time can vary due to your location.
USA
If the total value your order exceeds $800USD you may need to pay taxes and customs fees.
Canada
You may need to pay your local sales tax and customs duties.
New Zealand
If the total value your order exceeds $1000NZDÂ you may need to pay taxes and customs fees.
ÂAustralia
If the total value your order exceeds $1000AUDÂ you may need to pay taxes and customs fees.
 ÂRest of the World
Customs fees and import duties may apply. Please check with your local authorities.
Failure to pay taxes
If you do not pay your taxes or import duties and the parcel is returned, Switch Kiteboarding is not responsible for any extra costs that may occur. You will be charged all shipping, restocking and other costs involved in the item being returned.
Large orders may be split into more than one parcel because of local postal service size restrictions, Each parcel will have its own tracking number. Sometimes parcels in the same order may turn up on different days.
Switch Kiteboarding will take great care to appropriately pack all orders. In the unlikely event that your package is damaged, you must notify the local postal service when receiving the goods. Failure to do so will make it very difficult to lodge an insurance claim. However, we will assist in resolving any delivery issue to the best of our abilities. Please contact customer support and keep the packaging or damaged goods for the shipping agents to examine.
In the unlikely event, your parcel has not arrived within the expected time frames, please notify the local postal service and contact Switch customer support. We will do everything with our power to resolve this issue as fast as possible for you.
You are responsible for receiving the parcel at the shipping address you specified. Please contact the local postal service if you have any queries regarding local delivery.
If your shipment is returned or sent back due to a failed delivery, Switch Kiteboarding is not responsible for any extra costs that may occur. You will be charged all shipping, restocking and other costs involved in the item being returned.