Our Guarantee policy is simple
On eligible products, if you're not 100% completely satisfied for any reason, return it! We'll happily accept returned items within 30 days of the sale date and we will give you a complete refund.
Buy with confidence
If you haven’t experienced our world leading products you can purchase with confidence and enjoy a thirty (30) Day 100% Money-Back Guarantee.
How does it work?
You have 30 days, from the date of purchase, to return the goods. So take that board, kite or bar out for a daily session and get stoked.
In the unlikely event that you don’t ‘get stoked’ wrap it up and send it back. Any questions or to schedule a return please contact our customer service.
Keep the original packaging and in the unlikely event you don’t ‘get stoked’, rinse the gear with fresh water, let it dry thoroughly and wrap it up.
Send us an e-mail at firstname.lastname@example.org. Let us know why you disliked our product (in as much detail as possible).
We will get back to you within 48 hours with either suggestions or a RAN (Return Authorisation Number).
As soon as we have received your returned product, we will inform you, check for obvious damages and issue a full refund.
Unfortunately we cannot refund return shipping charges.
Terms & Conditions
- This guarantee does not apply to products purchased on sale or in combo deals.
- We reserve the right to revoke this guarantee if we feel you are abusing this policy.
- All returns must be pre-approved by us and have the provided RAN (return authorisation number) prominently displayed on the outside of the packaging. Packages arriving at our warehouse without an RAN will be immediately returned to sender.
- Our kites are designed to perform at their absolute best with our Control Bars and are not compatible with every Control Bar on the market. Before returning the kite we may ask you to fly the kite on a different bar or our Controller.
- We cannot accept the return of different size products of the same model. We suggest if you are unsure about the performance to order only one rather than a complete quiver.
- We cannot accept damaged goods. We believe our products are the strongest out there but they may well lose an encounter with a tree, coral reef or any other hard object. This is not our fault.
- Return shipping must be tracked using a reliable and insured service. We reserve the right to recommend couriers.
- If return shipping is international, you are responsible for the correct shipping documentation and we will not be responsible for any delays.
- You need to pay all costs associated with getting the returned item back to our warehouse.
- We must receive all returned products within 30 days from purchase date.
- Lost return shipments are your responsibility.
- Items damaged during return shipment are your responsibility.
- Items received that do not meet our return criteria will be shipped back to you at your expense.
- Refunds on returned items will take up to 30 days to process after receipt of the goods. Payment will be via refund to the credit card used to make the purchase.
- The 100% satisfaction guarantee is not available to allow you to upgrade to a new model.
- The 100% satisfaction guarantee only applies if you do not already have a kite/board/controller of the same model.
- The 100% satisfaction guarantee only applies to products purchased from our website from Nov 26, 2013.